Chapter 11: The Auto Repair Industry part 2

Chapter 11: The Auto Repair Industry part 2
    Chapter 11: The Auto Repair Industry part 2

    Chapter 11: The Auto Repair Industry part 2

    Auto dealerships generally have a service department and a sales department which are run as two separate businesses. The sales department is actually a customer to the service department. The sales department is responsible for moving inventory (selling cars on the lot). The service department is responsible for providing services which include inspections, maintenance and repairs. The sales department is a customer to the service department because every vehicle has be inspected and serviced before it can be sold. Since the service writer is still paid by commission even when ordering services for the same dealership, he can often tell the sales department that a particular vehicle can t be placed out on the lot unless it receives all the top services. Since the sales department wants to sell the vehicle, they have no other choice than to accept the services and pass the additional costs on to the customer. The service department is the one that determines whether a vehicle can be put on the lot, not the sales department. This arrangement can be a safeguard for the vehicles being sold and add protection to buyers. However, it also gives the services writers more control and it is often used to increase commissions. 

    When people take their cars to the dealership for maintenance, they are often under the impression that the dealership has a certified technician performing the repairs. Often the technicians are just kids out of high school with little training or experience. These entry level employees are often called lube techs because traditionally the job only involves changing the oil. However, today some dealerships allow lube techs to perform any repair that they feel comfortable doing, even if they weren t specifically trained for it. This saves the dealership money because the lube techs aren t paid as much as the certified technicians.  

    Some shops are sincerely honest, and they do their best to provide good service. Yet, the system is still flawed. The staff is still paid by commission and the communication gap can still exist between the customer and the repair technician due to the presence of the middleman service writer. 

    At Crawford s Auto Repair, we have a completely different system of management. The owners are the technicians and they don t get paid by commission. There are no service writers. Customers have direct interaction with the technician, who inspects the vehicle. An honest and accurate estimate is given to each customer. The technician only performs the repairs after receiving permission from the customer and customers are always welcome into the repair room to observe the inspections and repairs. Also, we never try to sell unnecessary repairs or services. 

    This book is provided to all auto repair consumers free of charge to help them gain a better understanding of their vehicle and the auto industry in order to save money. If you ve enjoyed this book, and if you re within a reasonable driving distance of our shop, then come try us out.  

    copyright : ebook The Crawfords Auto Repair Guide to Beginner’s Auto Maintenance and Repair
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